Last updated October 21, 2026
This Privacy Notice for Koala Community Inc. ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@joinkoala.co.
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
Do we process any sensitive personal information? Some of the information may be considered "special" or "sensitive" in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not ask you for sensitive personal information. Some photos and videos you upload can contain precise location metadata, and some of our users are 13 to 17. Learn more about location data and about minors.
Do we collect any information from third parties? We obtain public information about creators from YouTube, Instagram and TikTok, directly and through third-party social-data providers, and sign-in and verification information from Google Sign-In and Twilio. Learn more about information collected from other sources.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.
How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by visiting https://joinkoala.co/privacy-request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
Sensitive Information. We do not ask you for sensitive information. Photos and videos can carry precise location metadata; see "LOCATION DATA" below.
Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:
This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
In Short: Some information, such as your Internet Protocol (IP) address and/or browser and device characteristics, is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
In Short: We obtain public information from social media and third-party social-data providers to display profiles of creators who have not joined Koala and help users discover creators.
We obtain publicly available creator information from YouTube, Instagram and TikTok, including through third-party social-data providers, to create and maintain public profiles of creators who have not joined Koala. This information may include usernames, display names, profile bios and pictures, public posts and captions, and public view and engagement counts. We use this information to display creator profiles and help users discover creators. Where you have consented to our AI features, we may also analyze this content to categorize it as described in this Privacy Policy. We also receive sign-in and verification information from Google Sign-In and Twilio when you sign in or verify your phone number. We do not obtain information from marketing partners or affiliate programs, and we do not obtain information from any source for targeted advertising or event promotion.
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
In Short: We may share information in specific situations described in this section and/or with the following third parties.
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.
The third parties we may share personal information with are as follows:
Anthropic and Google Gemini
Instagram account, TikTok account and Youtube account
Amazon Web Services (AWS)
Expo and Firebase Cloud Messaging
Google Sign-In and Twilio (including the one-time codes we send to a parent or guardian)
Google Analytics and ClickHouse
Webflow and Netlify
Google reCAPTCHA
Sentry and Elastic
Google Maps Platform
Klipy
Google Safe Browsing
Third-party social data providers
Apify
Slack
We also may need to share your personal information in the following situations:
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
Koala does not display advertisements in the App and does not use advertising SDKs in the App. On joinkoala.co, we use Google Analytics through Google Tag Manager to measure website usage. Google Analytics advertising personalization and Google Signals are disabled in all regions. We do not use Google Ads or other advertising products to serve or personalize advertisements. We use cookies and similar technologies for website operation and analytics as described in this Privacy Policy. We do not sell or share personal information, including for targeted or cross-context behavioral advertising, and we have no actual knowledge of selling or sharing the personal information of consumers under 16.
If you would like to limit analytics cookies on our website, you can use your browser settings or the Google Analytics opt-out described below.
On joinkoala.co, Google Analytics sets two first-party cookies, _ga and _ga_J7MWEXYZD6, which tell visits apart and group them into sessions. The website also loads Google reCAPTCHA to protect its forms from spam; reCAPTCHA collects information about your device and how you use the page and sends it to Google, and its use is subject to the Google Privacy Policy (https://policies.google.com/privacy) and Terms of Service (https://policies.google.com/terms). The App does not use advertising or cross-app tracking technologies. You can delete or block cookies in your browser settings.
We may share your information with Google Analytics to track and analyze the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.
In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.
As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, "AI Products"). These tools are designed to enhance your experience and provide you with innovative solutions. The terms in this Privacy Notice govern your use of the AI Products within our Services.
Use of AI Technologies
We provide the AI Products through third-party service providers ("AI Service Providers"), including Anthropic and Google Gemini. As outlined in this Privacy Notice, your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products for purposes outlined in "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?" You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.
Our AI Products
Our AI Products are designed for the following functions:
How We Process Your Data Using AI
All personal information processed using our AI Products is handled in line with our Privacy Notice and our agreement with third parties. This ensures high security and safeguards your personal information throughout the process, giving you peace of mind about your data's safety.
How to Opt Out
We believe in giving you the power to decide how your data is used. To opt out, you can:
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than three (3) months past the termination of the user's account.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
In Short: Koala is for users 13 and older. Users aged 13 to 17 may use Koala with a parent's or guardian's permission, some features are 18+, and we do not knowingly collect personal information from children under 13 or market to anyone under 18.
Koala is not for children under 13. Users aged 13 to 17 may use Koala with a parent's or guardian's permission. We do not knowingly collect personal information from children under 13; if we learn we have, we delete the account and its data. Some features, such as collab matching, are only for users 18 and older. We do not direct Koala to children or market to users under 18. If you believe a child under 13 has an account, please contact us at privacy@joinkoala.co.
Before a user aged 13 to 17 can use Koala, a parent or guardian confirms their email address with a one-time code and agrees to our Terms of Service. We keep the parent's or guardian's email address, when they agreed, the IP address they agreed from and which version of the Terms they agreed to, as a record of that agreement and so we can contact them about it. We do not use that email address for marketing. This record is deleted with the teen's account.
In Short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying "STOP" or "UNSUBSCRIBE" to the SMS messages that we send, or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will then be removed from the marketing lists. However, we may still communicate with you (for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes).
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.
If you would at any time like to review or change the information in your account or terminate your account, you can:
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.
If you have questions or comments about your privacy rights, you may email us at privacy@joinkoala.co.
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.
California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.
In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.
The table below shows the categories of personal information we have collected in the past twelve (12) months. The table includes illustrative examples of each category and does not reflect the personal information we collect from you. For a comprehensive inventory of all personal information we process, please refer to the section "WHAT INFORMATION DO WE COLLECT?"
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name | YES |
| B. Personal information as defined in the California Customer Records statute | Name, contact information, education, employment, employment history, and financial information | YES |
| C. Protected classification characteristics under state or federal law | Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data | YES |
| D. Commercial information | Transaction information, purchase history, financial details, and payment information | NO |
| E. Biometric information | Fingerprints and voiceprints | NO |
| F. Internet or other similar network activity | Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements | YES |
| G. Geolocation data | City on your profile; location metadata in photos and videos; approximate region from website analytics | YES |
| H. Audio, electronic, sensory, or similar information | Images and audio, video or call recordings created in connection with our business activities | YES |
| I. Professional or employment-related information | Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us | YES |
| J. Education Information | Student records and directory information | NO |
| K. Inferences drawn from collected personal information | Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics | YES |
| L. Sensitive personal Information | NO |
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
We will use and retain the collected personal information as needed to provide the Services or for:
Learn more about the sources of personal information we collect in "WHAT INFORMATION DO WE COLLECT?"
Learn more about how we use your personal information in the section, "HOW DO WE PROCESS YOUR INFORMATION?"
Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information to in the section, "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?"
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information.
We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months, and we have no actual knowledge of selling or sharing the personal information of consumers under 16. We have disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding twelve (12) months:
The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?"
You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:
Depending upon the state where you live, you may also have the following rights:
To exercise these rights, you can visit https://joinkoala.co/privacy-request, email us at privacy@joinkoala.co, or refer to the contact details at the bottom of this document. In the Koala app, you can delete your account under Settings > Account and turn off AI features under Settings > Privacy.
Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.
If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.
Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at privacy@joinkoala.co. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?"
If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of content and information that you have publicly posted on the Services. You can delete your own posts and comments in the app at any time, or ask us to remove them by visiting https://joinkoala.co/privacy-request or emailing privacy@joinkoala.co with the email address associated with your account and a description of the content. Removal does not ensure complete or comprehensive removal of the content or information: for example, copies may remain where another user has reposted or shared it, and we may keep information where the law requires it.
Koala uses third-party AI providers to power some features. We use Anthropic (Claude) and Google (Gemini). We share data with them only after you allow it on the AI consent screen in the app, and you can turn AI features off at any time in Settings > Privacy. What we use AI for: Joey, our in-app assistant, including onboarding, chat, thread titles and summaries. Analyzing the content of your linked social accounts to understand the topics, style and format of your posts. Recommendations and brand matching. What we send to these providers: your name, profile bio, linked social handles, your Joey conversations, your device time zone, any place you mention to Joey (such as a city or venue for an event you ask Joey to draft), and posts from your linked social accounts, including captions, view and engagement counts, and photos and videos. Joey may search the public web using your name and handles, through Google, to personalize your conversation. We store the results of these searches. When you ask Joey to find people, Joey can see the public profile information of other Koala users and of public social accounts we display. We do not send these providers your email address, phone number, precise location, payment information, or your direct messages and group chats with other users. Our agreements with these providers do not allow them to use your data to train their models. If you turn AI features off, we stop sending your data to these providers. Data already processed is kept and deleted as described in "How Long Do We Keep Your Information?" and "Deleting Your Account".
To personalize Koala and power recommendations and brand matching, we create information about you from information you provide or make public. This includes: A Joey profile built from your conversations, such as your creator type, platforms and interests. The content categories, tone and format of your posts. Estimated characteristics of your audience, such as their likely age range, gender mix and countries. For brand accounts, a summary of the creators and audiences you are likely to want. These are estimates and may be wrong. We do not use them to make decisions with legal or similarly significant effects on you. You can ask to see, correct or delete this information, or opt out of this profiling, through our privacy request form or at privacy@joinkoala.co.
Koala displays some creators' public social media accounts so users can discover and connect with them, even if the creator has not joined Koala. For these accounts, we collect publicly available information from YouTube, Instagram and TikTok and through third-party data providers. This includes the username, display name, profile bio and picture, public posts with their captions, and public view and engagement counts. We may analyze this content with the AI providers named above to categorize it. If one of these profiles is about you, you can ask us to remove it and stop collecting your public data through our privacy request form or at privacy@joinkoala.co. We will ask you to show that you control the social account before acting on the request. You can also claim the profile: sign up for Koala and link the same account to prove it is yours, and the profile becomes yours to edit or delete.
Koala does not access your device's GPS or location services. We know your location only from what you choose to share, and from our website analytics: Your profile city. The city you choose is shown on your profile and on Koala's map, and we use it to show you nearby creators. We store approximate coordinates for it (about 1 km). Event venues. The venue and address of an event you create are shown to people who can see the event. Photo and video location data. Photos and videos can contain location data added by your camera. We try to remove it from photos, but videos and some photo files (for example GIFs, or if removal fails, in which case the app tells you) upload as they are, and we keep the original file you upload privately on our servers. Website analytics. When you visit joinkoala.co, Google Analytics estimates your general region (such as your city or country) from your IP address.
You can delete your account in the app under Settings > Account > Delete account, or at https://joinkoala.co/delete-account. When you ask us to delete your account, we sign you out everywhere and hide the profiles you own right away. Thirty days later we delete your account and every profile you own, including its posts and messages, even if other people help run it, along with your Joey conversations and AI results. Sign back in during those 30 days to cancel. Profiles where you are only an admin, moderator or member stay with their owners. Searches and viewing history are deleted after 90 days. Copies in our encrypted backups are deleted when the backups expire, within 60 days.
Koala is available only in the United States, and your information is stored and processed in the United States.
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO) by email at privacy@joinkoala.co, by phone at +14248003150, or contact us by post at:
Koala Community Inc.
Data Protection Officer
1524 Cloverfield Blvd
Unit E
Santa Monica, CA 90404
United States
Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please visit: https://joinkoala.co/privacy-request.